Quality Objectives
The ESC-20 leadership shall ensure that quality objectives are consistent with the quality policy and address necessary requirements. The quality objectives for ESC-20 are as follows: (Objectives in bold; Bullets are explanatory notes; and measurements)
Positive Impact on Education
Measurement: AEIS |
Support Clients in Improving Student Performance
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Measurement: FIRST | Assist Clients in Increasing Efficiency and Economy of Operations |
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Measurement: Accountability | Assist Students and Educators in Meeting or Exceeding State and Federal Accountability Standards
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Customer Satisfaction
Measurement: Client Satisfaction Survey, questions 1-3; Workshop evaluations | Ensure That Products and Services Meet or Exceed Customer Requirements, Anticipate Needs and Are Cost Effective
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Measurement: Client Satisfaction Survey, questions 4-5;Turnover rates | Ensure That a Highly-Qualified and Effective Workforce Supports the Educational Community
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Employee Satisfaction
Measurement: ESC-20 Climate Survey | Ensure That ESC-20 Supports a Work Environment Characterized By a High Level of Professionalism and Job Satisfaction
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ESC-20 Operational Excellence
Measurement: cost/benefit analysis | Ensure Fiscal, Organizational and Operational Responsibility and Efficiency
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